Home Complaints Handling
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Complaints Handling Process
What is a complaint?
Any expression of dissatisfaction from the customers that need a response.
Commitment
Atradius employees, including the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy, an established complaints handling process and a dedicated complaints manager.
Fairness
Atradius' complaints policy and complaints handling process is based on the principle of natural justice and ensures fairness for both the complainant and any Atradius employee who has a complaint made against them. Our investigation of a complaint will always be objective and will be conducted by a senior member of staff.
Country Complaint Coordinators
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Netherlands |
Jacco Charite |
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+31 (0)529 469178 |
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Nordics |
Mai Tuominem |
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+45 3326 5019 |
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Belgium |
Myriam Linotte |
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+32 (81) 324125 |
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France |
Laetitia De Mauduit |
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+33 (1) 41 05 75 71 |
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UK |
David Marshall |
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+44 (0)29 2082 4977 |
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Italy |
Alessia Castoldi |
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+39 (02) 632 41 460 |
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Germany |
Elisabeth Moeltgen |
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+49 (221) 20444612 |
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Poland |
Anna Nowak |
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+48 (0) 22 395 4747 |
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US |
Gary Brooks |
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+1 630 931 4805 |
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ther countries |
Rogelio Fernandez |
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+31 (0)20 553 2035 |
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