Home Complaints Handling

Complaints Handling Process

 

What is a complaint?

Any expression of dissatisfaction from the customers that need a response.

 

Commitment

Atradius employees, including the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy, an established complaints handling process and a dedicated complaints manager.

  

Fairness

Atradius' complaints policy and complaints handling process is based on the principle of natural justice and ensures fairness for both the complainant and any Atradius employee who has a complaint made against them. Our investigation of a complaint will always be objective and will be conducted by a senior member of staff.

Please fill out the form below to submit a complaint.
How would you like to be contacted?
Invalid Input
When would you like to be contacted?
Invalid Input
Invalid Input
Contact details
Name
Please input your data
Company name
Pleaseinput your data
Telephone
Please input your data
E-mail address
Please input your data
Country
Please input your data
Category
Invalid Input
Complaint
Invalid Input
We will get in touch with you within two working days.
  
= required

 

Country Complaint Coordinators

Netherlands 

klachten.nl@atradius.com  

+31 (0)529 469182

Nordics 

Complaints.dk@atradius.com  

+45 3326 5019 

Belgium 

Complaints.be@atradius.com  

+32 (81) 324125 

France 

Reclamation.fr@atradius.com  

+33 (1) 41 05 75 73 

UK / Ireland

Complaints.uk@atradius.com  

+44 (0)29 20824397

Italy 

Reclami.it@atradius.com  

+39 (02) 632 41 460 

Germany 

Beschwerde.de@atradius.com  

+49 (221) 20444612 

Poland 

Skargi.pl@atradius.com  

+48 (0) 22 395 4747 

US 

Complaints.us@atradius.com  

+1 630 931 4805

Other countries 

Complaints.roe@atradius.com  

+31 (0)20 553 2035 

 

 

Complaint? We will follow up!

Read here how Atradius Collections will follow up after you have raised your complaint.

Frequently Asked Questions

Please check our Frequently Asked Questions for more information.