Complaints Handling Process

 

What is a complaint?

Any expression of dissatisfaction from the customers that need a response.

 

Commitment

Atradius employees, including the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy, an established complaints handling process and a dedicated complaints manager.

  

Fairness

Atradius' complaints policy and complaints handling process is based on the principle of natural justice and ensures fairness for both the complainant and any Atradius employee who has a complaint made against them. Our investigation of a complaint will always be objective and will be conducted by a senior member of staff.

Please fill out the form below to submit a complaint.
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We will get in touch with you within two working days.
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Country Complaint Coordinators

Netherlands	klachten.nl@atradius.com	+31 (0)529 469182
Nordics	Complaints.dk@atradius.com	+45 3326 5019
Belgium	Complaints.be@atradius.com	+32 (81) 324125
France	Reclamation.fr@atradius.com	+33 (1) 41 05 75 73
UK / Ireland	Complaints.uk@atradius.com	+44 (0)29 20824397
Italy	Reclami.it@atradius.com	+39 (02) 632 41 460
Germany	Beschwerde.de@atradius.com	+49 (221) 20444612
Poland	Skargi.pl@atradius.com	+48 (0) 22 395 4747
US	Complaints.us@atradius.com	+1 630 931 4805
Other countries	Complaints.roe@atradius.com	+31 (0)20 553 2035