Complaints Handling

Complaints Handling Process

What is a complaint?

Any expression of dissatisfaction from the customers that need a response.

Commitment

Atradius employees, including the Board of Directors, are committed to providing an effective complaints handling system for complainants. We acknowledge your right to complain or make comment on our performance and we actively encourage you to provide feedback on our service standards, products, processes, systems and employees. We have a written complaints policy, an established complaints handling process and a dedicated complaints manager.

Fairness

Atradius' complaints policy and complaints handling process is based on the principle of natural justice and ensures fairness for both the complainant and any Atradius employee who has a complaint made against them. Our investigation of a complaint will always be objective and will be conducted by a senior member of staff.

Please fill out the form below to submit a complaint.

How would you like to be contacted?	Email Telephone

When would you like to be contacted?	Am Pm

Contact details
Name
Company
Telephone number
Email address
Country
Category

Complaint

We will get in touch with you within two working days.
= Required

Country Complaint Coordinators

Netherlands	Jacco Charite	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+31 (0)529 469178
Nordics	Mai Tuominem	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+45 3326 5019
Belgium	Myriam Linotte	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+32 (81) 324125
France	Laetitia De Mauduit	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+33 (1) 41 05 75 71
UK	David Marshall	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+44 (0)29 2082 4977
Italy	Alessia Castoldi	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+39 (02) 632 41 460
Germany	Elisabeth Moeltgen	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+49 (221) 20444612
Poland	Anna Nowak	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+48 (0) 22 395 4747
US	Gary Brooks	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+1 630 931 4805
ther countries	Rogelio Fernandez	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it	+31 (0)20 553 2035

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Complaint? We will follow up!

Read here how Atradius Collections will follow up after you have raised your complaint.

Frequently Asked Questions

Please check our Frequently Asked Questions for more information.