Newsletter May 2009

Preface - Raymond van der Loos

Welcome to a new edition of the International Atradius Collections newsletter.

We had a lot of responses to our customer survey last year. These responses have led to new insights and led to the start of the first changes and improvements. You can read all about the first steps we are taking in the article “Your response, our improvements”. Read more

Your response, our improvements

In November 2008 Atradius Collections sent out a customer satisfactory survey to a selection of customers. In this survey we received a lot of feedback on our services, especially on how we handle international cases and on improvements that could be brought to our complaint management approach. This extremely valuable information has been relayed throughout the entire organisation. Read more

Atradius Collections sees a marked increase in its caseload

Atradius Collections, which handles both credit insured recoveries and uninsured debt collections, has seen debt placements escalate enormously in recent years.  Compared to Q1 of 2008, the value of debts placed with Atradius Collections in Q1 of 2009 has increased by 109 index points. Read more

Atradius Collections Events

Atradius Collections is always on top of the development within the credit management sector. To keep our customers up-to-date we have made a brief calendar with events that we are organising in the near future. Read more

Publications

Atradius is watching the international developments in the market closely. With the publication of our magazines Global Trade and Compass, we will give our own view on the future with some interesting articles. Read more

2008, a challenging year

The Annual Report 2008 is a complete overview of Atradius’ performance in 2008. It includes information in the Annual Review 2008 together with the full annual accounts and additional financial information. The Annual Review 2008 is a concise overview of our activities, performance and strategy in the past year. Read more