Your response, our improvements

In November 2008 Atradius Collections sent out a customer satisfactory survey to a selection of customers. In this survey we received a lot of feedback on our services, especially on how we handle international cases and on improvements that could be brought to our complaint management approach. This extremely valuable information has been relayed throughout the entire organisation.

A project team has been appointed and worked on the improvements needed to meet your expectations, based on communication, speed of service and success rate.

The focus is: better and quicker general communication, more clarity on the status of your collection cases, easier and faster exchange of information between you and our company if we need to take decisions together (i.e. taking legal action), collect more and faster cash generation (repayment of collected amount) especially in this current difficult economical environment.

We will closely monitor the benefits of those improvements and we are convinced that you will feel and see the benefits via our online tool “Collect@Net” which will play an important role.

The feedback we received to improve our Complaint Management has lead some important changes within our internal process. These changes are now being incorporated and we expect to roll out our new complaint management process in the third quarter of this year.

These changes have been initiated based on the outcome of our customer satisfactory survey. We appreciate your feedback and we are continuously monitoring our services. If you haven’t received the online survey but are interested in filling out your experiences with Atradius Collections, please send an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .