How we work

We will, where possible, make contact with the debtor on the same day as the debt is placed with us. To place your debt you can call our local offices (click here for our offices overview). Existing customer can place their debt via our online system collect@net.

Because we have a worldwide integrated infrastructure the local debt collector can start to work as soon as it is entered into our system. In all cases debtors will be contacted within 24 hours of the debt placement. Our aim is to collect the debt as quickly and efficiently as possible through contact with the debtor by phone, e-mail, fax or letter.

A fixed point of contact within Atradius will always be available to answer any questions and provide information on the progress of each case. If required a dedicated collector will work with you, gaining an indepth understanding of your business and working on your behalf to successfully collect your cases worldwide.

Throughout the process our proactive approach to communications will keep your informed, advising you of what action we propose to take and ensuring we resolve most cases quickly and amicably.